Refund policy

Name: PAQEE
Address: Modi Sales, 4 Kha 4, Housing Board, Shastri Nagar,Opp. Dwarkapuri Govt. School, Jaipur, Rajasthan, 302016, IN
Telephone: +91 63674 87275
Price range: ₹₹

Return and refund policy

PAQEE sells packaging supplies to businesses and individual sellers across India. Because most of our products are consumables, our return window is short and we ask that you check sizes carefully before ordering. Our size charts and guides are on every collection page.

Returns

Unopened packs in their original condition can be returned within 7 days of delivery.
Opened packs of courier bags, pouches or tape cannot be returned, because hygiene and tamper-evident seals cannot be verified once a pack is opened.
Custom printed or made-to-order items are non-returnable.
Return shipping for change-of-mind returns is paid by the customer. Send the parcel to our Jaipur warehouse address provided by our support team when the return is approved.

Damaged, defective or wrong items

Report any damaged, defective or wrong item within 48 hours of delivery by email or WhatsApp with photos of the parcel, the label and the product.
We will replace the item at no cost, or refund it if a replacement is not available. Return shipping in these cases is arranged and paid by PAQEE.

Refunds

Approved refunds are issued to the original payment method within 7 to 10 business days of our receiving the return or confirming the claim.
Shipping charges are refunded only when the return is due to our error.
Prepaid and cash-on-delivery orders are refunded by bank transfer or UPI where a card refund is not possible.

Cancellations

Orders can be cancelled before dispatch by contacting us. Once a parcel has been handed to the courier it cannot be cancelled, and the return rules above apply.

Bulk and GST orders

For bulk orders with a GST invoice, returns are handled against the invoice and any credit note is issued to the same GSTIN. Please quote your order number and GSTIN when writing to us.